Testimonials
We pride ourselves on delivering exceptional customer service and is at the heart of everything we do. We actively seek feedback from our clients and use this information to continuously improve our services. Below is a selection of feedback received from our clients:
“With i2 FAST, we have found the communication, service and speed of reporting to be far superior to other providers. Their team have gone above and beyond in providing results on a fast turn around, including weekends. I have no issues in recommending i2Fast to any company looking for a first class laboratory testing service.”
“No issues at our end with regards to i2, everything is running smoothly. Exactly as it was sold to us which is just what we like”
“Wow, you were all so friendly yesterday and I was very impressed. I appreciate I am just a small customer compared to others, but for all the nutritional info requirements with my venture I will certainly be dealing with i2 FAST”
“We had an internal technical meeting last week, and we all agreed the sevice we have been getting from i2 FAST is fantastic!!....we are very happy customers!”
“I’ve been impressed with the level of service from i2 FAST since we switched our testing over to you earlier this year. A recent query on a test result was responded to with knowledge and detail we’ve not had from previous laboratories”
“The service i2 FAST delivers has exceeded expectations; notably the technical expertise and support behind the certificate of analysis are invaluable”
“We’ve historically had, and continue to have the utmost trust and faith in the professionalism and technical capability of the i2 FAST team, in our experience they offer a level of understanding within the field of residue screening that is not replicated by any other laboratory in the UK”
“We moved our testing as we needed a more dynamic relationship with a laboratory with access to industry experts to stay best informed on micro trends, the latest equipment and test methods. This give us confidence that we are asking the right questions of suppliers to improve their risk assessments for food safety, and challenging testing requirements if ambiguous or not logical for the product, based on the advice we are given”
“As a business we seek to partner with companies & individuals who are innovative & have continuous improvement (CI) within their DNA. The i2 FAST’s systems, processes & highly skilled customer service and lab team provides us with the collaborative approach to investigations & support that has brought both business teams close with superb knowledge transfer taking place.
Over this past twelve months, our own in house pesticide management processes have evolved due to aligned ways of working underpinned by the i2 FAST team being reliable, fast & regularly going the extra mile for us both inside and outside of standard laboratory hours.
The team ensures that we have the lab reporting we need, when we need it. When asked what makes i2 FAST Worldwide Fruit’s chosen laboratory partner my reply is simple - i2 FAST do what they say they are going to do, the service is consistent and meets our demanding standards ”
“Suncrop are delighted to be working with the i2 FAST team in this new venture. The breadth of experience and personal engagement is invaluable, the extensive industry leading test suites provide us with the confidence we require along with the unique data analytics capability enabling us to analyse our data in a use friendly, fast, efficient and detailed manner. Every aspect of the process from booking samples on the system for collection to the final reports is efficient and robust removing the risk of sample loss and preparation error. i2 FAST has been built with the customer at its centre.”
